OUR COVID-19 POLICY

We are following the guidance set out by the UK Government and will update our policy in line with changes. 

Government guidance for food businesses on Covid-19

We no longer have a Covid policy in place for bookings, so any cancellations within 72 hours of the booking will loose the deposit.

Please read below for a summary of the main measures we are adopting:

THE PARLOUR

Within the Parlour we have new etiquette in light of the COVID – 19 situation and we would ask you to kindly work with us to help ensure the safety of our guests and staff. 


Hand sanitiser will be provided for use by all guests upon entering the Parlour.


Menus are coated in an easy wipe matt lacquer finish for safe cleaning between uses. 


One person at a time can wait in the corridor outside the toilet facilities whilst they are occupied.
Tables and chairs will be cleaned and sanitised after each sitting.

TAKEAWAY

We would invite one customer group up to the counter in the Parlour at a time. 

We ask customers to place takeaway orders at the counter or with a front of house team member. 

We ask customers to please read the signs and follow the guidelines in the Parlour.

PAYMENT

We would prefer payment via credit card (but understand that on occasion customers only have cash).  We accept all major credit and debit cards, including Visa, MasterCard and American Express, as well as payments through Samsung Pay, Apple Pay and Google.

HYGIENE & CLEANING​

In addition to our existing cleaning and hygiene procedures, we are sanitising all areas of regular use (such as toilets, door handles, counter surfaces, collection table, card machine, etc.) frequently throughout the day with UK manufactured detergents which last for up to 12 hours and are proven to kill COVID – 19.

ADDITIONAL POLICY ACTIONS IMPLEMENTED INCLUDE:​

Our staff will be supplied with relevant PPE and will be trained in safe usage. 


Increasing the frequency of hand washing, surface cleaning and sanitising throughout the day.